Provided your orders are in stock, we will ship your orders within three business days, post the receipt of your order and credit card verification. We ship all our orders via our choice of shipper from the PROBEAUTY Group warehouse closest in proximity to the delivery address. Student Kit orders may take up to 10 business days from the receipt of the order to process and ship.
Estimated Arrival Time: 2-7 business days from date of shipment.
The EDD (estimated delivery dates) are calculated based on which orders are received Monday to Friday, holidays excluded. We do not ship or deliver any orders on holidays and weekends. Moreover, we cannot guarantee the delivery date and time for any order.
We offer local Pickup in Edmonton, Monday through Friday. Shipping is free on orders over $200, and a $16.95 flat rate on all other orders within Canada. International shipping is also available with pricing based on size and weight.
Additional Standard Shipping charges will apply on furniture and equipment orders.
BACK ORDERS
Back orders will be accepted on regularly stocked merchandise. If an item has been backordered, you will receive a yellow backorder confirmation notice with your shipment. Back orders will be shipped upon product arrival at no additional charge.
PICKUP POLICY
If you choose pickup when placing your order, we will notify you via email as soon as your order is ready for pickup. Pickup orders take approximately 24-48 hours or 1-2 business days to process, with the exception of Student Kits, which can take up to 10 business days to process.
All orders, excluding student kits, must be picked up within 5 business days of notification. After 5 business days orders will automatically be shipped to the address on file, and 7500 loyalty points will be deducted from your rewards account to cover shipping and handling charges (if applicable). By choosing the curbside pickup option, you agree to have PROBEAUTY Group automatically ship your order and deduct 7500 loyalty points from your account to cover shipping and handling charges (if applicable) without further notice.
Student kit orders must be picked up within 10 days of being notified the order is ready for pickup. Any kit orders that are not picked up after 10 days of being notified will be considered abandoned and the order will be cancelled. For cancelled student kit orders, contact your student advisor to place a new kit order. An administration fee will apply to reissue a student kit order.
