What's in the beauty bag?
Exclusive offers.
Full sized products.
Stay tuned for the reveal!
FAQ'S
General FAQ's
When is the Fall Sale?
- VIP Early Access: October 19, 2026 (A-Listers Only)
- Public Fall Sale: October 20-23, 2026
Do I need a promo code?
No. Eligible discounts and promotions will be applied automatically during the sale where applicable.
FAQ'S
Loyalty Discounts
How do Fall Sale discounts work?
Your Fall Sale discount is based on your PROBEAUTY loyalty tier and will be automatically applied to eligible products during the sale.
- Beauty Lover: 10% Off
- Beauty Fanatic: 15% Off
- A-Lister: 20% Off
How do I know my loyalty tier?
Log in to your PROBEAUTY account and open the rewards app at the bottom of the page to view your current loyalty status. If you're unsure of your tier, our Customer Care team is happy to assist.
Can I upgrade my loyalty tier before the sale?
Yes. Customers who qualify for a higher loyalty level before the sale begins may receive the corresponding discount level during the event. To qualify for a higher level, customers must reach the minimum spend for the higher tier within a 12 month period.
Can loyalty discounts be combined with other offers?
- Promotions cannot be combined or stacked on top of each other.
- Applying a loyalty coupon in the cart during sales will remove all individual product discounts and apply only the loyalty coupon discount.
FAQ'S
Secret Garden Beauty Bag Qualification
How do I qualify for a Secret Garden Beauty Bag?
Customers who spend $500 or more during the Fall Sale will qualify to receive a complimentary Secret Garden Beauty Bag while supplies last.
What is included in the Beauty Bag?
Each Beauty Bag contains a curated assortment of products from participating brands, which may include full-size products, samples, and exclusive product discoveries.
Can I upgrade my loyalty tier before the sale?
We may provide sneak peeks of featured brands and products leading up to the event. Contents may vary and are subject to change.
Is the Beauty Bag available on multiple orders?
- Beauty Bags are limited to qualifying orders while quantities last.
- Beauty Bags are limited to one per customer.
FAQ'S
VIP Bonus Gift Qualification
How do I qualify for the VIP Bonus Gift?
- A-Lister customers who spend $750 or more during the Fall Sale will receive:
- A Secret Garden Beauty Bag
- An Exclusive VIP Bonus Gift
- while supplies last.
What is the VIP Bonus Gift?
The VIP Bonus Gift is an additional premium product or collection of products reserved exclusively for qualifying A-Lister customers.
Do I receive both the Beauty Bag and VIP Gift?
Yes. Qualifying A-Lister customers spending $750 or more will receive both rewards while supplies last.
Can I combine multiple orders to qualify?
Orders are evaluated individually and can not be combined in value to achieve rewards/gifts.
FAQ'S
Sale Exclusions
Are all products included in the Fall Sale?
Most products will be eligible for Fall Sale pricing based on your loyalty tier. However, some brands and product categories have specific discount restrictions or exclusions.
Are any brands subject to special discount rules?
- Spongellé products will be 10% off for all loyalty tiers.
- Tuel products will be 10% off for A-Lister customers only.
- Berodin products will be 10% off for A-Lister customers only.
- These discounts apply regardless of the standard loyalty tier discount structure.
Are any products excluded from the sale?
Yes. All Furniture and Equipment are excluded from Fall Sale promotions and are not eligible for loyalty discounts or sale pricing.
Why are some brands discounted differently?
Certain vendors have promotional restrictions that limit the discount levels available during promotional events. We work closely with our brand partners to offer the best possible value while respecting these agreements.
Will additional exclusions be announced?
Additional brand-specific exclusions or restrictions may be communicated before or during the event if required by participating vendors.
Can sale discounts be applied to previous purchases?
No. Fall Sale pricing cannot be applied retroactively to orders placed before the promotion begins.
Will new product launches be discounted?
Participation will vary by brand. Some new launches may feature exclusive introductory offers or Gifts with Purchase instead of direct discounts.
Can sale discounts be applied to previous purchases?
No. Discounts cannot be applied retroactively to orders placed before the sale begins.
Are rain checks available?
Due to limited inventory and promotional quantities, rain checks are not available.
FAQ'S
Shipping Timelines
When will my order ship?
We will begin processing orders as quickly as possible during the sale period. Due to increased order volume, fulfillment times may be slightly longer than normal.
Will shipping delays occur during the event?
Our team works hard to minimize delays; however, processing times may increase during peak sale periods.
How can I track my shipment?
Once your order ships, you will receive a shipment confirmation email with tracking information.
What if an item becomes unavailable after I place my order?
In rare cases of inventory discrepancies, our team may contact you regarding substitutions, backorders, or alternative solutions.