Refund policy

Returns are refunded in the original form of purchase. If the original form of purchase is not available, a credit will be applied on account. Proof of purchase is required if purchase is not found in customer's purchase history.

• 100% refund will be given for resalable merchandise returned in the original, unmarked, unsoiled package, within sixty (60) days from the date of purchase with office approval.
• 80% refund will be given for resalable merchandise returned in the original, unmarked, unsoiled package, after sixty (60) days from the date of purchase with office approval.
• No refunds will be given for merchandise returned after ninety (90) days from the date of purchase.
• No refund will be given for merchandise that have been used.
• No refund will be given for merchandise returned that is not resalable.
• No refund will be given for items that are marked, labeled, used or soiled packaging.
• No refund will be given on merchandise that has been discontinued, clearance, or special ordered.
• All credits must be used within 90 days of return.

• 0 - 60 days from original purchase date: 0% restocking fee, full refund or credit given.
• 60 - 90 days from original purchase date: 20% restocking fee.
• 90 days or more from original purchase date: No returns or exchanges.
• 1.3 DISCREPANCIES/CREDIT ANNULMENT

No credit or refund will be issued to items that do not comply with the PROBEAUTY Group return policy. Items that will not receive a credit or refund include, but are not limited to:

• Items that are returned after ninety (90) days.
• Items that have been used.
• Items not deemed to be resalable.
• Items that are marked, labeled, or have been used.
• Items that have been discontinued.
• Special order items.
• Clearance items.

PROBEAUTY Group assumes no responsibility unless damages are reported upon receiving the shipment. Any damages caused by or due to shipping need to be noted on the weigh bill, and PROBEAUTY Group must be notified within 24 hours of receiving the shipment. If damages/defects are not reported upon delivery, the product on that shipment will no longer be accepted in the coming months due to any of the following reasons:

• Broken pumps
• Dented bottles
• Expired products
• Separation

No returns, exchanges or refunds, only manufacturer warranty. Manufacturer warranty applies to all furniture and equipment. Please see section 2 for furniture and equipment warranties.

No returns, exchanges or refunds, only manufacturer warranty. Manufacturer warranty applies to all electrical. Please see section 2 for electrical warranties.