FAQ
Affirm Payment Plans
Are there requirements to use Affirm?
Yes. You’ll need:
- Canadian permanent resident or citizen - 18 years of age (AB, MB, ON, PEI, QC, SK)/ 19 Years of age (BC, NB, NF, NT, NS, NU, YK)
- A Canadian Visa, Mastercard, Amex, or Discover credit card, or a Visa or Mastercard debit card (with the Visa/Mastercard logo), which can be used for online transactions
- An SMS-capable Canadian phone number
- To meet the minimum cart size required to use Affirm as a payment option at checkout
How do I sign up?
If your basket is eligible for ’Pay in 4’ with Affirm, the option will be presented at checkout. After confirming your phone number, you’ll be sent an SMS message to confirm your identity. You’ll then set up your payment method with Affirm and accept the terms of your payment plan.
Does Affirm do a credit check?
To learn more about Affirm and credit checks, please read this FAQ article on the Affirm help site
Where can I use Affirm?
You can use Affirm on pro-beauty.com or in store at PROBEAUTY Group (6012 82 Avenue NW, Edmonton, AB).
How do I make my payments?
At checkout, you can set up convenient, automatic pre-authorized payments that debit/charge your Canadian Visa/Mastercard debit/credit card.
Which payment methods are accepted?
Affirm currently accepts Visa and Mastercard credit or debit cards. Debit cards must have the Visa or Mastercard logo. Please note that prepaid cards are not accepted.
What if I can’t make a payment?
Please reach out to the Affirm team and they will be happy to look into the options available. You can contact them using this contact form.
What is Affirm’s interest rate?
For more information on interest or fees, please read this FAQ article on the Affirm help site.
I was not able to complete a Affirm transaction. What happened?
Unfortunately, Affirm is not able to provide payment plans to every applicant. This could be due to the information on your credit file, or because Affirm was not able to verify your identity or your payment method.
How can I track my payments and access my Affirm account?
To view your account information and track upcoming payments, please login to the Affirm customer portal using the phone number you used to sign up with. Having trouble? Please get in touch with the Affirm team.
Are there late or NSF fees?
Affirm does not charge any late or NSF fees. For more information on fees, please see this FAQ article on the Affirm help site.
How do returns work if I paid using Affirm?
Purchases made using Affirm are subject to PROBEAUTY Group’s standard return policy. Any returns will be processed by PROBEAUTY Group, and your Affirm balance will be reduced, cancelled, or refunded accordingly. If PROBEAUTY Group has provided a refund to you via a gift card, you must still continue repaying your installment plan in full. For information on returns, review PROBEAUTY Group’s return policy here.
When will my payments begin? And what if I have pre-order products?
Please refer to the payment plan agreement for all of your payment schedule information.
Can I prepay my outstanding Affirm balance?
Sure, at any time! There are no penalties or fees for early repayments. To pay off your current balance, please login to the Affirm customer portal with the phone number you used to sign up with. If you have any additional questions about your account or payment schedule, send us a message here.
What if the order is canceled? Will I still be charged?
No, you won’t be charged. If you’ve already made a payment to Affirm and are owed a refund this may take up to 5–10 business days to appear on your bank account or credit card statement. If you have any questions about the refund process, please reach out to the Affirm team through this contact form.
Where can I find Affirm’s terms and conditions?
You can find them here.
What if I get declined from using Affirm?
Please use an alternate payment method to complete your purchase.
Is there an annual fee?
Affirm does not charge annual fees. For more information on related fees, please see this helpful FAQ article on the Affirm help site.
What if I haven’t received an email regarding my payment plan, or if I need additional help with my payment plan?
For help with payment information, or if you haven’t received your Affirm email confirmation, please contact the Affirm team via their website.
How long does it take to reverse a pending Affirm authorization on my credit card?
Most authorizations are reversed within 24 hours, however this is ultimately up to your financial institution, and may take 5–10 business days to be reflected on your credit card statement
I still have questions.
For further information, please refer to the Affirm help center or get in touch here.
