Yes, PROBEAUTY Group's online store is for certified professionals only.
To register as a professional simply fill out our application form and upload your certification or business license. Your application will be reviewed by our team and once approved an email will be sent to you notifying you of professional access.
Yes! We love helping students who are entering the industry. We'll set you up with a student account; we just ask that you provide proof of enrollment or a student card for the esthetics school you are enrolled in and we will approve your registration.
When you're logged in to the website, your rewards points total will show in the top right hand corner of the website.
To update your shipping address or other account information, please log in to your account and click the EDIT option under the heading MY ACCOUNT.
To redeem rewards, simply click on the rewards tab on the top right hand corner of the site and select the reward you wish to redeem. The app will send a discount code to your email.
Simply enter this discount code at checkout to apply it to your order.
Orders can be placed on our website, via phone at 780-462-2580, via email at email@example.com and via text message at 780-938-2580. Likewise, we have a brick and mortar location in Edmonton at 6012 82 Avenue NW.
To view prices or place an order online you must have an account with PROBEAUTY Group. If you do not have an account, register for access here.
Certainly, you are welcome to contact us via email at firstname.lastname@example.org or call us at 1-800-557-3223. Please reference your web order number at the time.
All warranties are offered through the manufacturer directly. Please see the warranty process in our terms of sale for more information.
Orders up to $500.00 before tax are shipped for a flat rate of $15.00 anywhere in Canada. Orders over $500.00 receive free shipping. Orders shipping to USA are at actual+small admin fee, and based on size & weight of package.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. International deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Website notification is sent when your order leaves our loading dock.
Your order will be updated with a tracking number once it has left our shipping dock. Log in to your account and click on the order to view tracking details.
PROBEAUTY Group assumes no responsibility unless damages are reported upon receiving the shipment.
Any damages caused by or due to shipping need to be noted on the weigh bill, and PROBEAUTY Group must be notified within 24 hours of receiving the shipment.
PROBEAUTY Group accepts returns on unopened and resaleable products for 90 days after the date of purchase with office approval. Please see our full returns policy in our terms of sale.
We charge a 20% restocking fee for all returns received 60-90 days after the date of purchase. Please see our terms of sale for further information.
Please visit our EDUCATION page or estheticinstitute.ca to register for courses. If you'd like to book in for a school tour for more information or register via phone or in person, please call 1-800-557-3223 ext. 2 to speak to our education team.
Yes we do! We offer education through The Esthetic Institute. For more information visit the estheticinstitute.ca or check out our EDUCATION page.
Yes! We have a service room on site that our teachers use to offer services to clientele. An appointment is required in order to receive services.
You can book in for a service by visiting our SPA page.
If you have a question that we have not answered here, please contact us and one of our customer service representatives will be glad to assist you.